Arrival time is 3 p.m. If our TN vacation getaway lodging properties are ready prior, we allow early access at no additional costs. Departure time by 11 a.m.

It is our goal to provide you the cleanest TN vacation getaway lodging rental in the Smokies. Keys will be issued to registered guests only. Upon arrival, please report any damage or housekeeping concerns. We do our best to make sure your cabin is ready for your stay. We are available by phone from 7:30 a.m. - 11:00 p.m. Monday - Saturday and Sunday 7:30 a.m. - 9:30 a.m. (unavailable from 9:30 a.m. until 12:30 p.m. due to church services) and again available 12:30 p.m. - 11:00 p.m. For our guests arriving after hours, please make prior arrangements for keyless entry code.

During your stay: You will be expected to turn all lights off when not in use and remove any/all trash, placing it in the dumpster at the exit of the resort. Please make sure the cabin is secure (electronic lock button pushed) during occupancy and before departing. Please do not turn air conditioner up or down drastically as it may cause unit to freeze up. Thawing time is approx. 3 hours that will prevent you having these services. We appreciate your consideration to keep costs low so we can keep our rates lower.

AFTER EACH STAY: You will be expected to turn all lights off, place any/all dishes in dishwasher and turn on. Place towels in washer and turn on.  Please place any/all linens/towels needing washing on first level bathroom floor, clean and remove lint from dryer and remove any/all trash, placing it in the dumpster at the exit of the resort. Please set thermostate to 85 degress in air conditioning months and 50 degress in furnace-use months. Please make sure the cabin is secure (electronic lock button pushed) before departing by 11 a.m. All keys must be returned to wall key holder. If key(s) is/are not replaced, the guest will be charged a $100.00 fee for changing the lock.

DEPOSIT & CANCELLATIONS: Any/all deposit monies are non-refundable, no exceptions. Should you need to change your reservation dates, you may do so without penalty providing the change is processed at least 14 days prior to your arrival date. Please keep in mind rental rates fluctuate depending on the dates. The modified reservation amount may vary from your original. We will safeguard your reservation deposit for a period of ONE YEAR in a non-interesting bearing account that you may apply to any future booking. Advance reservation deposits are NOT held in an escrow account regulated by the Tennessee Real Estate Commission. Reminder: When cancellations occur less than 14 days from your arrival date, deposit is forfeited.  A confirmation letter will be sent to you verifying whether your reservation is paid in full or a balance is due.

OCCUPANCY & HOUSEKEEPING & AMENITIES: Interim housekeeping and hot tub cleaning is available for an additional fee. All rental units must be registered to and occupied by an adult 21 years of age or older. A copy of driver's license or photo I.D. may be required. Please limit occupancy to the maximum allowed and adhere to pet, smoking and candle preferences of the rental. There should be NO SMOKING WITHIN 25 FT. OF ANY/ALL FRONT PORCH, BACK PORCH NOR THROUGHOUT INDOORS at any/all times of occupancy. No pets or candles allowed during your stay.

Effective October 1, 2007, the State of Tennessee placed a directive that smoke shall not infiltrate a building when the door is opened and inacted a law prohibiting smoking in public places. If the no smoking policy is violated, it is agreed and understood there will be a $250.00 fee for coil cleaning/smoke removal. In the event of damages or extra cleaning requirements, additional fees may apply.  

From time to time, appliances, swimming pools, hot tubs, cable TV, water, electricity, etc. may be out of order. We will not refund money due to issues beyond our control. Our intent is to respond as quickly as possible to make repairs and restore amenities. Gas fireplaces are seasonal amenities and may not be available for use during summer.

SWIMMING POOLS, HOT TUBS, JACUZZI TUBS, WHIRL POOL TUBS, ETC.: Our guests have access to both indoor and outdoor swimming pools. There are no lifeguards on duty and swimming is at your own risk.  We also have outdoor hot tubs and/or jacuzzi/whirlpool tubs. There may be health risks associated with the use of the amenities. Each registered guest is responsible for informing their guest of the possible risks. Hot tubs (if included on property) are located on the back porch and are emptied, refilled, santizied and serviced for correct chemicals after every reservation departure. City water is used to refill the hot tubs; small amounts of particles/debris may be present. Hot tubs are for enjoyment  WITHOUT use of bathing products (soap, shampoo, bath oil, etc.). Please do NOT place salt pellets, bubble bath, gels, miscellaneous items, etc. in our hot tubs. Do NOT open the chlorine tablet holder  in the hot tub as it will cause the water to become cloudy. Additional chlorine exposure to the skin, eyes and/or entire body can possibly cause cancer and/or be very harmful to the body. Do NOT ingest the hot tub water. Do NOT use hot tub for periods longer than 15 to 30 minutes depending on health; a clock is provided for your protection to adhere to. Physicians strongly discourage pregnant women from using a hot tub. Should any of the above instances occur during occupancy, it is understood and agreed that you will be responsible for an additional fee of $200.00 for damages.  The  "easy lift" hot tub cover should remain in place when the hot tub is not in use. DO NOT SIT/STAND/JUMP ON OR MISTREAT THE HOT TUB COVER OR HOT TUB ANY/ALL TIMES. A $350.00 fee/charge will result in any/all damages to the hot tub/hot tub covers. Consult a physician if you have any questions or concerns before use of a hot tub, jacuzzi, pool, etc. If you have previous health concerns, pregnancy, etc. You may call the office during regular business hours with any/all questions you may have concerning your hot tub or any items within the cabin. Children ages 16 and under are required to be supervised in the hot tub, pools, amenities, etc. For everyone's safety, children ages 16 and under are required to be supervised at any/all times for use of any/all amenities .

The indoor game room, fitness room, men's and ladie's restrooms (each with separate showers), 80 degree heated indoor pool, and inground jacuzzi are open 7 days a week from 10 a.m. to 10 p.m. Outdoor pool/spa are available in season. Children ages 16 and under must be accompanied by an adult at all times-NO LIFEGUARD ON DUTY.

WEATHER & DRIVING DIRECTIONS: Our TN vacation getaway lodging rentals have easy access on paved streets conveniently located in Pigeon Forge. Though significant winter storms are rare, you may require a 4 wheel drive and/or tire chains. If concerned, please call for a weather update. Road surface conditions are not guaranteed at any time. No changes or refunds will be given for fear of curvy or steep roads. There are no refunds given due to weather. We do not provide transportation or take responsibility for towing service. Once you arrive and have checked into your cabin, we are unable to change cabins or offer refunds if weather changes.

LOST & FOUND: We are not responsible for lost or stolen items. Please check thoroughly prior to your departure for any personal belongings. We are not responsible for items left behind. If you realize you have left an item behind, please call and every effort will be made to locate the item.

CRITTERS & WILDLIFE: Please remember you are in the mountains. Each unit is professionally treated for pest control on a regular basis. Occasionally a few critters could make their way back inside. In these rare instances, no refund will be given. In such a case, notify the office and we will make every effort to resolve the issue in a timely manner. Please do your part by keeping windows and doors closed and all trash in appropriate receptacles.